01

Present a Professional Image to Callers

When a client or potential client calls your business, they expect to speak to someone. You will enhance your reputation and level of professionalism by answering every call. You can do this with OfficeEarth.

You'll get a landline or toll-free number for your business, both of which are more professional than giving clients a mobile number.

Our network of experienced virtual receptionists will then answer every call that comes into your business, 24/7. They will handle each call according to your instructions. For example, you can create rules in your account so our receptionists know when a caller is one of your key clients. Calls from this client can then be treated with a higher level of priority.

If you’re not available to speak to the caller, that's okay too as our receptionists will take a detailed message. They can even answer common questions about your business, schedule appointments into your calendar, and more. It's like employing a receptionist directly but without the cost.

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Find New Clients

Up to 80 percent of people who phone your business and get your voicemail won't leave a message. That means 80 percent of potential clients too. You can't afford to lose that amount of business, so you need OfficeEarth.

The old saying that first impressions count definitely applies to consultancy businesses. After all, your clients trust you because of your expertise. It can be a struggle to win the business if you don't start building that trust from the very first interaction with a potential new client.

In other words, you need to answer every call. This is where OfficeEarth's virtual receptionists can help. All the receptionists in our network are based in Australia. In addition, they will have information about your business at their fingertips. From the perspective of the potential client, they will be speaking to a member of your team.

Our receptionists will then forward the call to you or will take a detailed message according to your instructions. In both situations, this is the best way to make a good first impression with a potential new client.

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02
03

Save Time as Well as Money

You could employ a receptionist directly to answer calls to your business, but that is a costly and inefficient option. By using OfficeEarth's virtual receptionists, you will save time and money.

After all, as a consultant, your time is money. Usually, when you or a member of your team answers the phone, you are not on the clock. In other words, you could be making better use of your time.

With OfficeEarth, you can concentrate on running your business and delivering for your clients while we handle the administrative task of answering the phone. You can then take or return calls at a time that suits you.

So, you save money by not employing a receptionist and you save money by more productively using your time. In addition, our prices are competitive, there are no long-term contracts, and you can test the system with a free trial. Start your trial today.

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Presenting a professional image and being available to your customers are crucial elements to success in your business.

This applies whatever type of consultancy you run – mortgage broker, recruitment consultant, financial planning consultant, insurance broker, etc. What happens when the phone rings, however? You can't answer every call without interrupting meetings or work for other clients. Letting the call go to voicemail is often the only option, but this is not professional. In addition, some of those phone calls may be potential clients making an enquiry. Most of them won't leave you a message and you are unlikely to hear from them again. In other words, you need to professionally answer every call your business receives – this is where OfficeEarth can help.

80%

That's the percentage of callers who won’t leave you a message. What do they do instead? They call one of your competitors.

70%

That's the percentage of callers who value service over price when deciding with whom to do business.

You could employ a full time receptionist, but that’s expensive. Not to mention they need to eat lunch and sleep occasionally.


Our receptionists will answer every call professionally because – we don’t use overseas call centers.


You’re in complete control over how we handle each call without being directly involved. Plus, your customers will love how we treat them.


Powerful Features Customised for Your Business

  • Call
    Rules
    ×

    We often say our virtual receptionists become like a member of your team. This isn’t just a marketing slogan, however – we mean it. We achieve this objective with our call rules feature. With call rules, you control how we answer and deal with your calls without any direct involvement.

    You do this by setting up call types and assigning them a level of priority. There are no limits on the call types you can create plus you decide how to deal with each type. So, for example, you can ensure potential customers or key clients get priority while also instructing us not to disturb you with calls from telemarketers.

    You can write the script that our receptionists will follow and you can give them additional instructions. In particular, you can customise how each call is forwarded and what the receptionist should do when the nominated person or people cannot be reached. The customisation options you have are completely flexible.

  • Warm Call
    Transfer
    ×

    There are some calls you need to take immediately, some that can wait until later, and some you can ignore. You can set up your OfficeEarth account to ensure the appropriate handling of all calls to your business.

    When a call comes in, our receptionists will find out the nature of the call. They will then follow your instructions, including taking a message if you don't want the call to be transferred. If it is a type of call you want us to transfer, the receptionist will take the caller’s details and will then attempt to make the transfer.

    If the nominated person on your team is not available, we will take a message and will explain to the caller their call will be returned later. This applies whether the nominated person can't be reached or is busy. In addition, you can nominate multiple people and our receptionists will work through the list attempting to transfer the call.

  • Escalation
    Service
    ×

    If you receive calls to your business that must be dealt with immediately, our escalation service is the solution. It is available 24 hours a day, 365 days of the year and involves our receptionists pursuing the call until it is passed to a member of your team.

    Here's how our escalation service works in practice: a call comes into your business that is mission critical. Our receptionists will quickly determine this and will immediately implement the escalation procedures you have created.

    This will often involve contacting individuals in your team on a priority list – you decide who goes on this list. If the receptionist can't get through to anyone, they will end the call, taking a message if necessary. Crucially, they will then continue calling the people on your list until they get speaking directly to a member of your team.

  • Call
    Recordings
    ×

    At OfficeEarth, we make our service as open and transparent as possible. This includes giving you a feature in your account where you can listen to every call that comes into your business. This lets you monitor the levels of service you get from our virtual receptionist team.

    In addition, you will get other crucial data. This includes the date and time of each received call. You will know how quickly we answered it, how long we spent talking to the caller, the name of the receptionist, and what they did with the call.

    This isn't just a tool you can use to monitor our service, however. Instead, you can use this information and the call recordings to make improvements in your business. For example, you can change scripts or give the receptionists additional information to better equip them to deal with common queries.

  • Your company
    FAQ
    ×

    There are some questions that callers to your business ask all the time. Answering the question is important to your business, but this can often be done more effectively than interrupting you or a member of your team. Our company FAQ feature is the solution.

    It lets you list questions that callers and customers often ask, giving a scripted answer for each one. Our receptionists can then use this information to directly answer these questions when asked by a caller.

    The company FAQ section is customisable and flexible and you can change it at any time. By using it, you will improve productivity as you won't have to interrupt your day dealing with easy to answer questions. Just as importantly, you will improve the level of service you offer to customers and others by answering their questions knowledgeably and as quickly as possible.

  • Custom
    Forms
    ×

    Our custom forms feature saves you time and improves the service delivered to your callers. The feature is all about ensuring you have all the information you need to decide the best way to handle the call. In other words, you won't have to go back to the caller to find out more details before you can make a decision on what to do next.

    You can create multiple forms and can customise each one. For example, you can create different forms for different call types.

    When a call comes in, our receptionist will complete the form ensuring you have all the necessary information. This will save you valuable time as well as helping you answer or deal with the caller’s query quickly. Custom forms, therefore, improve both productivity and levels of efficiency in your business.

  • FREE calendar
    management
    ×

    Managing your calendar is an important part of managing your time and running your business. It is not a task that requires your specialist skills or abilities, however. In fact, it is a simple administrative task. You just need someone who understands your requirements and that's where we come in.

    At OfficeEarth, we offer free calendar management to all our clients. With this service, your calendar will be managed by our professional and highly organised team. You need to set up rules so they know when to schedule your appointments and who is appropriate to schedule them with. After this, however, you don't need to get involved as we handle everything.

    This includes going back and forward with individuals to get a suitable date and time, rescheduling appointments, and more. All we need is Google calendar access.

  • Our
    promise
    ×

      Calls – a virtual receptionist will be available to answer your calls 24/7 so we'll never miss a call. In addition, we'll answer each call professionally and according to your instructions.

      Service – your calls will be answered by a local receptionist who will treat your callers with the highest possible standard of service. This service is consistent plus we are completely transparent, giving you full access to the details and recordings of every call.

      Terms – there are no setup fees and we don't make you commit to a contract. Instead, you only pay for what you need and you can cancel at any time. Plus, we keep our prices low with no compromise on the quality of our service.

Plans Suitable for All Businesses

  • OE-20

    Includes 20 minutes

    Free Trial

    no credit card required for trial

    £10/month
    • One user included

      20 included minutes

      No Setup fee

      Free local number

      24/7 Call Answering

      Free Calendar management

      Alerts Email/Push/SMS

    • Additional Charges
    • £0.11 per SMS (optional)
    • £0.90 per call transfer (optional)
    • £2.90/min for extra minutes
    • More Info
  • Most Popular

    OE-50

    Includes 50 minutes

    Free Trial

    no credit card required for trial

    £49/month
    • Five users included

      50 included minutes

      No Setup fee

      Free local number

      24/7 Call Answering

      Free Calendar management

      Alerts Email/Push/SMS

    • Additional Charges
    • £0.11 per SMS (optional)
    • £0.90 per call transfer (optional)
    • £1.50/min for extra minutes
    • More Info
  • OE-100

    Includes 100 minutes

    Free Trial

    no credit card required for trial

    £99/month
    • Unlimited users included

      100 included minutes

      No Setup fee

      Free local number

      24/7 Call Answering

      Free Calendar management

      Alerts Email/Push/SMS

    • Additional Charges
    • £0.11 per SMS (optional)
    • £0.90 per call transfer (optional)
    • £0.90/min for extra minutes
    • More Info
Custom Plans

Calls under 10 secs are completely FREE

Calls are billed in one-minute increments.

Simple pricing

Minutes per month

0 50 100+

Best plan for you is

OE-20
£10

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